Refund policy

🔄 Return & Refund Policy

Last Updated: 25 March 2026

“✔ Easy Returns | ✔ Quick Refunds | ✔ Quality You Can Trust”

At 8SSENCE, we want you to love your purchase. If something isn’t right, we’re here to help with a smooth and transparent return and refund process.

📦 Return Eligibility

To be eligible for a return:

  • The product must be unused, unopened, and in its original packaging
  • The return request must be raised within [5 DAYS] of delivery
  • The product should be in the same condition as received

Returns that do not meet these criteria will be rejected.

⏳ Return Timeframe

  • You must initiate a return within [5 DAYS] of receiving your order
  • Requests made after this period may not be eligible for return

To request a return, please email us at
📧 8ssencefragrances@gmail.com

💸 Refund Process & Timing

  • Once your return is approved and the product is received and inspected, your refund will be processed
  • Refunds will be issued to the original payment method
  • Please allow [REFUND PROCESSING TIME: 7 working days] for the refund to reflect in your account

🔁 Exchange Options

  • We offer exchanges for products that are defective, damaged, or incorrect
  • Exchanges are subject to product availability
  • To request an exchange, contact us within the return timeframe

⚠️ Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within [5 DAYS] of delivery
  • Share clear photos/videos of the issue for quick resolution

We will arrange a replacement or refund at no additional cost.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Used or partially used products
  • Opened or tampered packaging
  • Products returned without original packaging
  • Items purchased during clearance or final sale (if applicable)

🚚 Return Shipping Costs

  • Return shipping costs may be:
    • Covered by 8SSENCE (for damaged/defective/wrong items)
    • Or borne by the customer (for other return reasons)

This will be communicated during the return approval process.

📩 How to Initiate a Return

To start a return or exchange:

  1. Email us at 8ssencefragrances@gmail.com
  2. Mention your Order ID and reason for return
  3. Attach supporting images (if applicable)

Our team will guide you through the next steps.

💡 Our Promise

We aim to make your experience with 8SSENCE smooth, fair, and hassle-free. Your satisfaction and trust mean everything to us.

📩 Contact Us

For any questions or support:

📧 Email: 8ssencefragrances@gmail.com
🏷️ Brand Name: 8SSENCE